Private Policy
Legal Information
Melomys is committed to the privacy of all individuals and organisations with whom it deals.
Melomys is committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' which set clear standards for the collection, access, storage and use of personal
information which we obtain as part of our business operations.
Our respect for our customers' right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.
This Privacy Policy sets out:
• matters of which you should be aware regarding information we may collect about you
• our policies on the management of personal information, and
generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information
What personal information do we collect and store?
So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are pre-orders, home deliveries, competitions & promotions.
Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.
Melomys takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.
Melomys respects your privacy, so we do not trade, rent or sell your personal details to any third parties. The primary reason for which we use your personal information is to sell and distribute to you in a timely manner.
Your personal information may be used to:
• Provide the products and customer service you require;
• Administer and manage those services including, invoicing, delivery and collection;
• Inform you of ways the services provided to you can be improved;
• Investigating complaints in relation to our products and services;
• Gain an understanding of your needs in order for us to provide you with better products and services;
• Maintain and develop our business systems and infrastructure including testing and upgrading of these systems.
Your personal information may also be used to inform you of new information about our products that might be of interest to you. If you do not wish to contacted regarding new information please contact us on info@melomys.net.au.
How is personal information used?
The personal information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and for a competition we need your contact details so we can contact you if you win.
We will only disclose your personal information to:
• Contractors and service providers to whom we outsource including:
Transport services
Mailing systems; and
• Government and regulatory authorities and other organizations as required or authorised by law.
Melomys takes all reasonable precautions to ensure that the personal information collected, used and disclosed is accurate, complete and up-to-date. However, the accuracy of the information depends largely on the information provided by you to us. Accordingly we request that you:
• Let us know of any errors in your personal information; and
• Keep us up-to date with any changes in your personal information.
On most cases we will amend inaccurate, incomplete or out-of-date information. In some cases it is necessary for us to keep a record of what we know or understand to be correct at a particular time.
Access to your personal information
You have a right to access your personal information. We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).
Melomys will handle all requests for access to personal information in accordance with the National Privacy Principles. If you would like to access your personal information please advise us in writing and provide us with some proof of identity. We will acknowledge all requests within 14 days of receipt and respond within 30 days free of charge.
More information
More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at www.privacy.gov.au.
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